Please ensure you read our Terms & Conditions Thatcham Serviced Apartments Ltd registered office 62 Bartholomew Street, Newbury, Berkshire RG14 7BE United Kingdom. Telephone: +44 (0)1635 226 552. Thatcham Serviced Apartments Ltd (also mentioned herein as “we” or “us” or “Thatcham Apartments” terms and conditions of booking. These terms and conditions must be accepted by all in-going guests /licensees (ie “occupiers” or “guests”) and may only be amended by the prior written agreement of both parties. When you book accommodation with us you are entering into a binding agreement (“the accommodationagreement”) with Thatcham Serviced Apartments Ltd and are deemed to be accepting these Terms & Conditions. Section 1 - General 1a. Subletting and taking accommodation by way of licence There is no tenancy agreement created with a short term let, accommodation is provided by way of a licence. It is not permitted to sublet all or part of the property to a third party – all persons residing at the property must abide by the terms and conditions. 1b. The number of persons using the apartment must not exceed the number (of adults & children) stated on the booking form. No additional guest are allowed at any time. It is not permitted to allow other people to stay at the property or use the property’s facilities. Thatcham Serviced Apartments Ltd reserves the right to evict guests with immediate effect and without refund for breach of these rules. 1c. Pets Pets are not permitted at any property unless otherwise agreed to in advance. A charge will be levied for professional cleaning if pets have been allowed into a property without prior written authorisation. This may include charges for loss of business whilst the property is deep cleaned. 1d. Termination In the event of the licensee not complying with these terms and conditions the accommodation agreement may be terminated with immediate effect and the licensee and all guests may be asked to leave the property immediately. 1e. Access During your stay we may need access to the property for cleaning and maintenance purposes. We reserve the right to access the property at any reasonable time during your booking but will endeavour to notify you prior to each visit where possible. 1f. Communal Areas The communal areas do not form part of our licence agreement with the licensee and are generally outside of our control. Section 2 – Payments, Deposits and Cancellations Payments. Payment may be made by payment card or bank transfer. Deposits. £250 deposit is required prior to checkin. Deposits may be made by payment card or bank transfer. Cancellations. Bookings may be amended or cancelled 14 days prior to arrival without penalty. Bookings cancelled within 14 days will be charged in full. Recurring Payments - For longer term bookings monthly payment plans may be offered. Section 3 –Licensee’s Responsibilities Thatcham Serviced Apartments Ltd reserves the right to deduct from your deposit and/or charge your credit/debit card for items listed in sections 3 & 4 (below) if the Terms & conditions are not adhered to. This may include but are not restricted to: cleaning, damages, breakages and/or loss or damage to items in or about the property rented. 3a. Smoking Thatcham Serviced Apartments Ltd operates a strict NO SMOKING POLICY. If smoking has occurred in the property during your stay we reserve the right to charge you for professional cleaning of the apartment, plus vacant days while the property is aired. 3b. Damages, Breakages and/or Loss of items It is the guest's responsibility to take care of furniture and equipment provided at the property. Guests will be held accountable and must pay for any damages, breakages or loss of items. Please report any damages as early as possible to enable us to repair or replace prior to the arrival of incoming guests. 3c. Keys On the day of departure please return all keys to Key Safe. If any keys have been lost or are not returned, you will be charged with the cost of changing locks on the property. 3d. Cleaning The property will have been cleaned to a high standard before your arrival. Please ensure that you leave it in a similar condition on departure. If, in our reasonable opinion, the property is left in an unacceptablecondition you will be charged with a cleaning fee (£50 - £150) depending on the condition of the property. 3e. Weekly Servicing Weekly cleaning and laundry services are included in our standard serviced apartment rental prices. Our weekly servicing includes a bed linen and towels change, and a general clean of each room including kitchens and bathrooms. It does not cover washing-up of plates / dishes or tidying up of personal belongings, which are the responsibility of the guest. If the cleaners are turned away for any reason, the cleaning will not be-re-scheduled until the following week. If you require additional cleaning on top of the scheduled cleaning, these will be charged for. For prices please call us. 3f. Laundry Please ensure that you leave all bed linen and towels at the property when you leave. Please note that there will be an additional charge if any items are missing, badly soiled or damaged. 3g. Refuse Kindly dispose of all of your own rubbish and recycling before vacating the property. 3h. Noise Please be respectful to your neighbours and keep noise to a minimum. Quiet hours are 10pm - 8am. We reserve the right to evict troublesome and/or noisy guests staying in any of our apartments. 3i. Belongings Left at the Property Any items that have been left behind will be disposed of assuming that they are no longer wanted. Please take everything with you when you leave. 3j. Insurance It is important that you have your own personal insurance, as you will not be able to make any claims via the homeowners insurance. You will also not be covered against loss or damage to personal items or injury to yourselves and any of your party members. 3k. No business or immoral use. Guests / licensees must not carry out any business at the property. Further the licensee must not use the property for any immoral or illegal purpose. Evidence of these kinds of activities will result in immediate eviction from the property without refund of any rents and deposit paid. Section 4 - Problems: Drains, Electrical, Gas and Appliances Please notify us immediately if you experience any problems and we will endeavor to solve them as quickly as possible. If your emergency is outside of our office hours please call the emergency line 01635 226 552. Force Majeure: Please note that where problems occur that are beyond our control - power failures from the grid, mains water supply failures, gas supply disruption, acts of God, storms, earthquakes, terror attacks and the like, we will not be liable for damages caused to belongings or property or alternative accommodation costs if these situations have not been caused as a direct result of our supply of the property. Thank you, enjoy your stay!